Online Banking

Your time is important and with this newest version of online banking you’ll have all the tools right at your fingertips to manage your finances. You can pay bills, check savings, checking and credit card balances, track your spending to stay on budget, schedule transfers and payments, review mortgage and loan balances, and much more! UKFCU has invested in new technology to provide you with better service and enhanced features!

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How do I enroll in Online Banking?

If you currently use online banking you are ready to go. Just visit our home page and enter your Online Banking Username and Password. You will see your account balances on the screen. Simply click on any of the underlined areas to access your accounts. If you have never used Online Banking simply click the “Register Now” button on the home page and follow the step-by-step instructions.

Click Here For Frequently Asked Questions about Online Banking

Online Bill Pay

With UKFCU’s Bill Pay, receive and pay your bills online with the click of a mouse. It’s simple, safe and guaranteed. Pay anyone from your mortgage company to your gardener. Plus, you can track the status of every single bill you pay. Log onto Bill Pay through Online Banking today!

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What is Bill Pay?

Bill Pay is an online service that allows you to pay bills electronically. In order to use this service, you must be signed up for Online Banking.

Is there a cost for Bill Pay?

Bill Pay is FREE to ALL UKFCU Members.

How do I enroll in Bill Pay?

You may want to try the Bill Pay demo in order to familiarize yourself with the program. You must first sign up for online banking

  1. 1. Click on the Online Banking link.
  2. 2. Enter in your account number and four-digit password.
  3. 3. Select “Bill Pay” from the drop-down menu selection.
  4. 4. Click on “Login to Bill Pay”.

What if I have more questions about Bill Pay?

You may search the Help Me Topics provided in the Bill Pay program. Call Member Care at 888.918.7539 or Call UKFCU at 859.264.4200 or 800.234.UKCU (8528).

online banking

e-Statements

Paper statements clutter your mailbox and end up in piles around your house. Free yourself of clutter and increase your account security by signing up for e-Statements! It’s easy!

How do I set up eStatements?

If you already use online banking, simply log in. Then click on the “Documents” tab in online banking. To enroll click “Request eStatements” then click “Yes”.

Account-to-Account Transfer

Have you ever wished you could transfer money between an account that you have at another institution and your Credit Union account without writing a check and driving all over town?

Well, now you can with online Account-to-Account transfer! This will allow you to transfer funds between the Credit Union and another bank, all through our website. It’s easy to use. Simply log into Online Banking, click on “Transfers then follow the steps under “External Transfers.” With Account-to-Account Transfer, convenience is just a click away!

eAlerts

A variety of alerts can be set up and can notify you with information about your accounts via email or text message. It’s one more layer of protection that we wanted to provide for our members! Here are some Frequently Asked Questions about our eAlert service available through Online Banking.

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What are eAlerts?

eAlerts are emails sent to you to notify you of certain transactions or events happening on your account. Each eAlert can be sent to multiple email addresses within minutes of the actual transaction.

How do I set up an eAlert?

After logging into online banking click ‘Alerts’, then click on ‘Add Alert.’

How can I change my eAlerts?

Click on the Alert you would like to change. This will bring up a form that allows you to edit all of the details for this eAlert. Click the ‘Save’ button once you have completed your changes.

How can I stop receiving eAlerts?

Click the eAlert you would like to stop receiving. This will bring up a form that will allow you to delete this eAlert.

When will I receive an eAlert?

In the eAlerts section there is a ‘Quiet Time’ tab. Enter any time range you would like to avoid receiving eAlerts. If an eAlert is triggered during these Quite Time hours, your eAlert will be sent the following day.

How soon after I set up an eAlert will I begin receiving them?

Immediately. eAlerts are processed and sent in real time. You will not receive any eAlerts for transactions that occurred prior to when you set up the eAlert.

Can I see my past eAlerts?

Yes, all eAlerts sent for the past 90 days are kept. You can view them by clicking the ‘Alerts History’ tab.

How many eAlerts am I allowed to sign up for?

There is absolutely no limit to the number of eAlerts you can sign up for. You can sign up for multiple types of eAlerts as well as sign up multiple times for each type of eAlert.

For example, you can set up a low balance eAlert to be notified at home anytime your checking account balance drops below $200.00. You can then sign up for another low balance eAlert and have it email your cellular phone anytime your account balance drops below $50.00.

Are all eAlert types available to all members?

No. The types that are available to you depend on two things, the first being the types of products you have. For example, if you have no loans then the Loan Payment Due eAlert will not be offered to you. Second, the process that triggers some eAlerts will not always work correctly for everyone. If there are any that will not be sent properly 100% of the time then it will be disabled.

What is Minimum Balance?

On the set up screen for the Low Balance eAlert you need to enter a dollar amount. You will be notified when your balance drops below this value.

What is Maximum Transaction Amount?

On the set up screen for several eAlerts you need to enter a dollar amount. You will be notified when a purchase is made that matches or exceeds this value.

What is Maximum Withdrawal Amount?

On the setup screen for the Large Withdrawal eAlert you need to enter a dollar amount. You will be notified when a withdrawal is made that matches or exceeds this value.

Quicken & Online Banking

UKFCU invested in new state-of-the art technology to provide our members with better online banking features. As part of this upgrade, you will need to perform an update in your Quicken application on or after November 26, 2014.

Please be aware automatic transaction downloads to Quicken will be temporarily unavailable while Quicken moves their servers from Home @ccess to Online Banking. During this period, you may still manually download transactions to Quicken.

UKFCU was told to expect re-connection no later than November 26. On or after November 26, please follow the conversion instructions below for your version of Quicken in order to re-establish your connection. Please note that Windows Quicken versions older than 2012 are no longer supported.

If you have any questions, please contact the UKFCU call center at 859.264.4200 or 800.234.8528. You may also visit Quicken Tech Support.

MAC 2006

MAC 2010

MAC Express

Windows 2012-2014

Windows Express

Contact Us

If you didn’t find the answer to your question or have any other questions that you might like us to answer, please submit the question to: contact@ukfcu.org* or contact us at 859.264.4200 or 800.234.UKCU (8528)

*Please Note: E-mail is not a secure means of communication, and confidential information should not be conveyed.