At the University of Kentucky Federal Credit Union, we take threats involving our members' credit and debit card information very seriously. That’s why we’re beefing up our security with a bigger, better fraud prevention system, launching on February 23rd.
Previously, you would have only received a personal call from a live agent if fraud was suspected. The new system will allow you to receive an automated text message that easily walks you through reviewing suspicious activity on your account. If we miss your text response, you will receive an automated call and email fraud alert to ensure you have been notified.
Our enhanced fraud alert solution includes:
• Immediate Alerts
When your account detects suspicious activity, we don't wait for an agent to dial your number - our automated system will contact you by text or phone.
• 2-Way Communication
You can take action the second you receive your alert – by texting the provided command word or interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.
• Real-Time Support
Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.
Our new, automated system will reach you faster with the tools and information you need to identify potential fraudulent activity immediately, and stop it in its tracks. To ensure that you receive these important alerts, we recommend you log into Online Banking and confirm that your contact information is updated. For questions or additional information, please call 859.264.4200 or email [email protected].