Some of our members are being targeted with fraudulent text messages. Currently, the scammer indicates they are from our Fraud Department and asks the member if they authorized a certain debit card purchase. If the member replies in any way, they will receive a call which appears to come our call center, 859.264.4200. They will ask if the member made this transaction or not.
Please do not respond to these messages. If you do, and you share any account or sensitive information with the scammer, please contact us directly and cancel your debit card. Or you may need to close your account depending on which account information was given out.
Please remember, UKFCU employees will not text or call you asking for:
- Account number
- PIN number
- Debit or Credit Card number
- Online and Mobile Banking password
- Social Security Number
- Security Codes
Please also be on high alert to potential scams based around the government stimulus checks that could be coming in the future. The government will not ask you for your account number nor will they ask you to return a portion via gift cards or wires.
If you receive a call that shows it's from UKFCU and they ask you for any of this information, hang up immediately and call us at 859.264.4200 or 800.234.8528. If you receive a text of email asking for you to verify this information, please call us.