creditcard New Account Management Website for Credit Card Access

Get Ready for a seamless account management experience! Beginning January 25th, you can enjoy an optimized user experience on any device — desktop, tablet or mobile with the new Credit Card Access responsive website.

Logging In to the New Site from the Link on the UKFCU Website the first time:

Simply use the same username and password you currently use when logging into "Credit Card Access" to be taken to the updated credit card website. When you login for the first time with your existing login information, you will be prompted to enter a security code. The updated site will appear as shown below when signing in

                 

 

Logging In to the New Site from the UKFCU Mobile Banking App the first time:

To access the new credit card experience from within the UKFCU Mobile Banking App, you will click on CC Mgmt under Card Controls or Credit Card Payment under Make a Payment. Once there, you will see the below screens.

  

  

Once you access the updated credit card site and enter your personal and card information, you will be redirected to the updated credit card site. You will only be prompted to enter in your personal information when logging in for the first time on the updated site..

The new responsive website will be available on January 25, 2023. You may experience some down time that day while we complete this transition.

If you have any questions, please contact Member Experience Services at 859.264.4200 or 800.234.8528


page FAQs for the New Account Management Website

NOTICE: Any members who enrolled a new account between 12/14/22 and the 01/25/23 go live date, will need to re-register their accounts after go live.

openbook General

Q: What is changing with the credit card access site?
A: The updated site will have a more modern design, simplified user interface, and provides a responsive experience so cardholders can use the application on a variety of devices— desktop computers, tablets, and mobile phones.

Q: Will the same features be available?
A:
Yes, cardholders will have the same features and functionality such as viewing transactions, paying credit card balances, viewing and accessing statements, among many others.

Q: What browsers are supported?
A:
The browsers below are currently supported. Additional browser support is planned for future iterations of the application.

  • iOS (Mobile, Tablets) – Browsers (Safari/Chrome)
  • Android/Google (Mobile, Tablets) – Chrome
  • Desktop – Chrome Only

Q: How do cardholders access the updated site?
A:
The updated site will be available directly through Online Banking. Once a cardholder selects Credit Card payment under “Make a Payment” or CC Mgmt under “Card Controls,” the cardholder will be taken to the updated site. There will also be a link on our home page to access the updated site as well. Once the site launches, cardholders log in using their credentials.

  • For users who access their credit card from within online banking, you will need to re-register your card. You will be prompted to enter your card number along with additional personal information.
     
  • For users that access their credit card primarily from the Credit Card Access link on our website homepage (not within online banking), you can still access it the same way with your current username and password. It will ask you a few verification questions and you will be prompted to enter a 6-digit verification code.

Q: What if cardholders bookmarked the old link or for some reason have access to it still?
A
: Once the updated site is live, we will enable a URL redirect so that if anyone tries to access your old Access Point link, they will be automatically directed to the new link.

Q: Will cardholders have to enroll again?
A:
No, cardholders can log in to the updated site with their existing Access Point credentials. Note that since it will be the first time they log in, they will be prompted with step-up authentication after entering their correct username and password. This means that a 6-digit One-Time Password (OTP) will be sent to the email address on file and must be entered to log in.

wrench Features and Functionality

Q: How many days of transactions are available in the Transaction History?
A:
Recent transactions are displayed by default and up to three previous statements’ worth of transactions are available. If you search by Specific Date or Date Range, you can search up to 180 days’ worth of transactions.

Q: Will the payment source account have to be added again?
A:
No, if the cardholder had a previous payment source on the old site, it will be carried over to the new one.

Q: Is the transaction history and balance information updated in real-time?
A:
Yes. This includes the minimum amount due for credit cards, which reflects any payments made on the account before the due date.

Q: Is the current balance an option when paying your credit card bill?
A:
Yes, the cardholder can now select “current balance” when making a payment, alongside the other options that previously existed in Access Point: minimum due, statement balance and other amount.

Q: Can a Lost/Stolen report be submitted in the app if the user has an incorrect address on file?
A:
No. If the user has an incorrect address on file, they will not be able to complete their Lost/Stolen report. They will be prompted to contact their Financial Institution by calling the Lost/Stolen phone number.

Q: Do cardholders receive emails when actions are taken in the new portal, such as changing your password?
A:
Yes, cardholders are notified of actions taken on their account. These emails are sent to the email address added to the user profile. If any action is taken that the user does not recognize, they are urged to contact the credit union.


smartphone Not using the UKFCU Mobile Banking App yet?
 

Download it today in the App Store or the Google Play Store to enjoy the same convenient account management experience from the palm of your hands.

File:Download on the App Store Badge.svg - Wikimedia Commons