Mobile Banking Update - August 27 @ 8 AM

OUR ANDROID APP IS HERE! 

Every Android user must complete an update on their app to access the new platform. In order to update, you must click our direct link to the GOOGLE PLAY STORE and update your app.

Our iOS Mobile Banking app is now available in the App Store! To access our new mobile banking platform in iOS, you will need to go to the App Store and update your app.

 

Our New Digital Banking Experience is Here! 

Our new digital banking experience is finally here! With this upgrade, our members can expect an improved digital banking experience, as well as enhanced features and services. We are excited to show you what the hype is all about!

As a reminder, every member will need to re-enroll their personal account in our online banking system. Please view the ENROLLMENT VIDEO for a step-by-step guide on how to complete the enrollment process. Please also review a list of our FREQUENTLY ASKED QUESTIONS and our full VIDEO TUTORIAL LIBRARY.

 

Mobile Banking

Please note that you will need to re-enroll in Online Banking before you can access your accounts in the mobile app. An app update must be completed in order to access the new platform. An easy way to distinguish whether you have the new app is to look at the color scheme, seen in the image below.

Our new mobile banking app may take up to 24-48 hours to update in the App Store and Google Play Store, and may not be available immediately on your phone. We apologize for any inconvenience this may cause.  

Need Help?

If you are experiencing issues while re-enrolling your account, or have other questions, please contact us at 859.264.4200. Our call center is experiencing higher than normal call volumes due to the digital banking upgrade and we encourage our members to view our Video Tutorial Library and our Frequently Asked Questions. These resources may answer your questions and help you avoid long hold times.


Coming August 25 - A New Digital Banking Experience

Our new online and mobile banking platforms will be launching on Tuesday, August 25! With this upgrade, our members can expect an improved digital banking experience, as well as enhanced features and services! We have provided the following information to ensure a seamless transition to our new platform.

Please note, on Monday, August 24, both Online and Mobile Banking will be out of service for up to 24 hours as we migrate to the new platform. New enrollments in both online banking and bill pay have been temporarily disabled in anticipation of these upgrades.

Please review this information in its entirety, as it covers a variety of topics and will help prepare you for the upcoming changes.


Update: 8.19.20 

How do I access my Mobile App on August 25?

When our new online and mobile banking platforms launch on August, 25, every member will have to re-enroll their personal account in our online banking system before they can access the mobile app. When you re-enroll in online banking, you will be required to create a Login ID and password. Once you have successfully registered your account, you may update and begin using the mobile app.

In the App Store or Google Play Store, you will locate the UKFCU Mobile Banking App and complete the required update. Once the update is complete, you will see our new mobile app icon which has a white background with our blue logo. Once the app is updated, you may log into mobile banking using the same credentials you created for online banking. 


Update: 8.18.20

Important Information for Quickbooks, Quicken and Mint Users

UKFCU is migrating to a new online and mobile banking system on Tuesday, August 25. This upgrade will require that you make changes to your QuickBooks or Quicken software. There are two important dates to remember for this conversion:

August 21, 2020 - A data file backup and a final transaction download should be completed by this date. Please complete the final download before August 21 since transaction history may not be available after the upgrade.

August 25, 2020 - Once you have re-enrolled in our new digital banking platform, you will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion Instructions:

  • Quicken - click HERE
  • QuickBooks Desktop - click HERE
  • QuickBooks Online - click HERE
  • Mint - click HERE

Intuit aggregation services may be interrupted for up to 3-5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:

  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online Express Web Connect
  • Mint

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.


Update: 8.13.20

How do I find my Member Number?

Great question! As part of our digital banking upgrade, every member will need to re-enroll in online banking in order to access their accounts. As part of the enrollment process, you will need to enter your member account number. It is very important to have your account number stored in a safe place where you can access it before we upgrade to our new system. If you are unsure of your account number, there are several ways this can be found:

E-statements

When viewing your e-statements, you can access your account number through the browser tab. This feature is only supported in Google Chrome and Mozilla Firefox browsers. It is not supported in Microsoft Edge, Internet Explorer or Safari. An example of how to view your account number in e-statements can be seen below. 

 

On your Member Card 

Every member receives a member card at account opening and you can find your full account number here.

Lastly, you can always find your account number on your checks. If you are still unsure on how to access your account number, please give us a call at 859.264.4200 or visit any of our six branch locations


Update: 8.11.20

Bill Pay Users with Multiple Profiles

  • If you are a Bill Pay user with multiple profiles associated with multiple login IDs, only one profile will be moved to the new virtual banking platform. This profile will be selected based on the most recent payment date or based on the number of payees.
  • All profiles other than the selected profile will not move to the new virtual banking platform. Please note that the payees and payments associated with these profiles will not be moved over and will not be processed.
  • All payments will continue to process normally until August 25. However, all payments scheduled after this date on a deactivated profile may not be processed. Please schedule all payments before August 25 to ensure no payments are missed.
  • We encourage our members to deactivate any unnecessary Bill Pay profiles. This will help ensure all payments are processed. You may call us at 859.264.4200 for assistance with deactivating profiles.

Update: 8.5.20

Bill Pay - Important Dates

Beginning August 11, Bill Pay enrollment will be temporarily disabled in anticipation of our online banking upgrades. This only affects new enrollments into Bill Pay and existing users can continue to use our Bill Pay service like normal.

Prior to August 18, we highly recommend making a list of all payees and payments for your reference. On August 18,our Bill Pay system will become unavailable for a period of time. Some payments and payees may not transfer to the new platform, and taking this step will ensure that no information is lost during the transition.

Tips to Prepare for Bill Pay changes:

  • Prepare a copy of all payments and payees before August 18, 2020.*
  • Re-enroll in our new Bill Pay system on August 25 and verify correct transfer of all payments and payees to the new system.
  • Bill Payment history will not transfer to the new platform.
  • Recurring Payments will transfer to the new platform.
  • Members will no longer be able to link external bank accounts to the Bill Pay system.
  • The new Bill Pay system will deduct payments from your account on the day it is received by the biller.

*These are current tentative dates and subject to change. If dates change, we will update the information accordingly. Dates are not at risk of changing to an earlier date than shown.


Update: 07.07.20

Enrollment Process for Business Accounts

As we move closer to launching the new platform, it is important to note that the enrollment process for existing business account holders will be different from the consumer enrollment process. Business account holders will not need to re-enroll if you are a business user of our current online banking platform. Instead, you will be able to bypass the enrollment process and login as you normally would using your existing user ID. You will be prompted to update your password on the initial login.


Update: 07.01.20

A First Look

Click here to view additional example videos of our new online banking platform*.

  *You are viewing test accounts. No member information was used to create these videos.

 


Moving to the New Platform

We will be upgrading our online and mobile banking experience in just a few weeks! With this upgrade, our members can expect an improved digital banking experience, as well as enhanced features and services! We have provided the following information to ensure a seamless transition to our new platform.

 

Re-Enrollment

If you are currently enrolled in our online and mobile banking services, you will not be able to sign into the new platform using your current login information. You will need to enroll in a new consumer account and set up your login information. Both currently enrolled members and members who have never enrolled in online banking will need to complete the enrollment process. Current Business Account holders will not be required to re-enroll. New Business Account holders will need to enroll separately through the Commercial Banking portal using their business tax ID information. This portal will become available at the launch of the new platform. 

 

When re-enrolling your consumer account, you will need your member identification number. This can be found on your member card, shown here, or on your checks. If you are unsure of your member number, no problem! Just give us a call at 859.264.4200 or visit one of our branch locations

Demo Member Card

 

Correct Contact Information for All Accounts

If we do not have your correct contact information, you will be unable to access the new platform and will need to contact member services to update your information. With this upgrade, users will be required to authenticate themselves via phone, text or email when first accessing the new system. We ask that you please verify the accuracy of your contact info to prevent disruption to your account access. This can be done in the following ways:

 

Members with Joint Accounts

One of the new features of our online and mobile banking upgrade is the ability for all members to have their own unique login and password for their accounts. To ensure all account owners have access to their accounts, UKFCU must have accurate contact information for both the primary and joint members. Please visit one of our six branch locations or call us at 859.264.4200 to verify the contact information for all account holders. 

 

Bill Pay

Users who are new to our online and mobile bill pay services, and those who have previously utilized these features, will need to re-enroll on our new platform. We highly recommend making a list of all payees and payments for your reference prior to August 18 when our Bill Pay system will become unavailable for a period of time. Some payments and payees may not transfer to the new platform, and taking this step will ensure that no information is lost during the transition. We ask that you review the following points about the upcoming changes to our bill pay system:

  • Prepare a copy of all payments and payees before August 18, 2020.*
  • Re-enroll in our new Bill Pay system on August 25 and verify correct transfer of all payments and payees to the new system.
  • Bill Payment history will not transfer to the new platform.
  • Recurring Payments will transfer to the new platform.
  • Members will no longer be able to link external bank accounts to the Bill Pay system.
  • The new Bill Pay system will deduct payments from your account on the day it is received by the biller.

*These are current tentative dates and subject to change. If dates change, we will update the information accordingly. Dates are not at risk of changing to an earlier date than shown.