Re-Enrollment Process

If you are currently enrolled in our online and mobile banking services, you will not be able to sign into the new platform using your current login information. You will need to enroll in a new consumer account and set up your login information. When re-enrolling your consumer account, you will need your member identification number. Both currently enrolled members and members who have never enrolled in online banking will need to complete the enrollment process. Current Business Account holders will not be required to re-enroll. New Business Account holders will need to enroll separately through the Commercial Banking portal using their business tax ID information. This portal will become available at the launch of the new platform. 

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How do I find my Member Number?

Great question! As part of our digital banking upgrade, every member will need to re-enroll in online banking in order to access their accounts. As part of the enrollment process, you will need to enter your member account number. It is very important to have your account number stored in a safe place where you can access it before we upgrade to our new system. If you are unsure of your account number, there are several ways this can be found:

On your Member Card 

Every member receives a member card at account opening and you can find your full account number here.

Lastly, you can always find your account number on your checks. If you are still unsure on how to access your account number, please give us a call at 859.264.4200 or visit any of our six branch locations

 

Correct Contact Information for All Accounts

If we do not have your correct contact information, you will be unable to access the new platform and will need to contact member services to update your information. With this upgrade, users will be required to authenticate themselves via phone, text or email when first accessing the new system. We ask that you please verify the accuracy of your contact info to prevent disruption to your account access. This can be done in the following ways:

 

Members with Joint Accounts

One of the new features of our online and mobile banking upgrade is the ability for all members to have their own unique login and password for their accounts. To ensure all account owners have access to their accounts, UKFCU must have accurate contact information for both the primary and joint members. Please visit one of our six branch locations or call us at 859.264.4200 to verify the contact information for all account holders.