Bill Pay Update - August 25

If you are a Bill Pay User and are having trouble with our new system, please review the following documents for helpful information. Many issues are often browser related and the documents below may help resolve your issue.

Please also review our BILL PAY VIDEO TUTORIALS.

You may also contact our Bill Pay Support Line at 866.321.7215 for bill pay specific questions. You may also use the Live Chat feature for troubleshooting once you are in the bill pay system.

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Bill Pay - Important Information

Beginning August 11, Bill Pay enrollment will be temporarily disabled in anticipation of our online banking upgrades. This only affects new enrollments into Bill Pay and existing users can continue to use our Bill Pay service like normal.

Prior to August 18, we highly recommend making a list of all payees and payments for your reference. On August 18,our Bill Pay system will become unavailable for a period of time. Some payments and payees may not transfer to the new platform, and taking this step will ensure that no information is lost during the transition.

Tips to Prepare for Bill Pay changes:

  • Prepare a copy of all payments and payees before August 18, 2020.*
  • Re-enroll in our new Bill Pay system on August 25 and verify correct transfer of all payments and payees to the new system.
  • Bill Payment history will not transfer to the new platform.
  • Recurring Payments will transfer to the new platform.
  • Members will no longer be able to link external bank accounts to the Bill Pay system.
  • The new Bill Pay system will deduct payments from your account on the day it is received by the biller.

*These are current tentative dates and subject to change. If dates change, we will update the information accordingly. Dates are not at risk of changing to an earlier date than shown.

 

Bill Pay Users with Multiple Profiles

  • If you are a Bill Pay user with multiple profiles associated with multiple login IDs, only one profile will be moved to the new virtual banking platform. This profile will be selected based on the most recent payment date or based on the number of payees.
  • All profiles other than the selected profile will not move to the new virtual banking platform. Please note that the payees and payments associated with these profiles will not be moved over and will not be processed.
  • All payments will continue to process normally until August 25. However, all payments scheduled after this date on a deactivated profile may not be processed. Please schedule all payments before August 25 to ensure no payments are missed.
  • We encourage our members to deactivate any unnecessary Bill Pay profiles. This will help ensure all payments are processed. You may call us at 859.264.4200 for assistance with deactivating profiles.